Sign in and manage your account

Administrator sign-in

1. Open Surveylet administrator login.
2. Enter your Account ID, username, and password as supplied for your account.
3. If email authentication is enabled, enter the one-time verification code sent to your administrator email address. Check junk mail if it has not arrived.
4. Use your organization’s account details. Participants normally use a personal invitation link rather than this administrator page.

Some existing accounts use an older database and a different login URL. If Calibrum supplied a specific URL for your account, use that link; a generic login page may not locate the account.

Check account settings

Open Account Settings to review the subscription end date, administrator licenses, responses used, and responses available. Review the primary account contact and default language. The default language applies to new users unless overridden.

Email Authentication (2FA) controls email verification for administrator sign-in. Keep your administrator email current so you can receive the code. Account branding, where enabled, is separate from the banner shown inside an individual survey.

If you cannot sign in

• Confirm the Account ID and the exact login URL. Do not substitute your panelist invitation link.
• Check for spaces introduced when copying your username or password.
• Check the registered administrator mailbox and junk folder for the verification code.
• Contact your organization’s primary account contact or Calibrum if credentials or account access need to be resolved. Do not send your password in a support message.