Complete Survey Care
Hands-on Surveylet implementation, survey programming, testing, participant workflow, round management, data assistance, and ongoing project support delivered in a prepaid block of service hours.
Hands-on Surveylet implementation and study support
Complete Survey Care is for teams that want Calibrum actively involved in translating study requirements into Surveylet, preparing the survey for launch, managing ongoing operational changes, and helping the team work through practical Delphi and data questions during the project.
The service is purchased as a block of support hours. The activities below are examples of work that can be performed within the available hours and agreed project scope; they are not an unlimited checklist of deliverables.
Choose the support block that fits your study
5 Hours
Focused support for defined configuration, changes, testing, analysis, or data needs. Standard response target: 1 business day. Email support.
10 Hours
A mid-size block for teams that need more implementation and operational help across survey setup or active rounds. Standard response target: 1 business day. Email support.
20 Hours
Best for studies that want Calibrum involved across setup, testing, launch, round management, participant communications, and data support. Standard response target: 1 business day. Email support.
Expedited 20 Hours
Priority support with a 4-hour response target on weekdays, weekends, and holidays. Communication may include live meetings, phone, live chat, and priority email.
What Complete Survey Care can include
Planning, requirements & methodology
- Project document review
- Client survey-draft content review
- Initial kick-off meeting and requirements gathering
- Delphi method-related recommendations
- Best-practice recommendations for survey flow and administration
- Translating survey-design requirements into practical Surveylet implementation options
- Consensus and group-stability measurement guidance based on the agreed study approach
- Survey-readiness and round-transition recommendations
Survey build & programming
- Programming the full survey after client approval and finalized requirements
- Survey logic, page flow, rating-scale, feedback, and question configuration
- Survey URL generation
- Ongoing survey logic, design, and question changes between or during rounds
- Custom front-end functionality using jQuery/JavaScript when needed and feasible within scope
- Implementation of specialized Surveylet approaches available for the study design
Panelist onboarding & communications
- Email notification template design: invitation, reminder to start, reminder to finish, and thank-you messages
- Email notification process recommendations
- Design and assistance with the panelist onboarding process
- Group invitation and reminder management
- Ongoing user management: adding, deleting, and updating panelists
- Participant-access and onboarding troubleshooting
Testing, launch & round management
- Assistance with initial soft testing
- Assistance with live survey testing
- Pre-launch checks of survey flow, logic, access, and notifications
- Ongoing survey-round management
- Round-to-round updates and controlled changes based on client decisions
- Operational support during active data collection
Data, response analysis & extracts
- Help with response analysis and interpretation of Surveylet outputs
- Large dataset downloads in CSV, XLS, JSON, TSV, XML, or HTML formats
- Iteration Effect, Feedback Effect, and Spread of Votes extracts
- Custom data-extract development
- Building and scripting custom CSV or XLS datasets
- Preparing data packages for client-side analysis or downstream reporting
Ongoing project assistance
- Answers to Surveylet, survey-administration, and Delphi workflow questions
- Practical recommendations when requirements change during the study
- Assistance troubleshooting survey behavior or participant issues
- Coordination of agreed changes with the client team
- Guidance on available Surveylet features and alternative implementation approaches
What is separate from Complete Survey Care?
Delphi Analysis & Final Report
A comprehensive professionally written final report is a separate reporting service.
Turn-key Delphi Study Services
Full study methodology leadership and end-to-end project delivery are separately scoped when the client needs broader support than implementation and operations.
Subject-matter decisions
Clinical, legal, policy, and other subject-matter judgments remain with the client and its experts unless specifically included in a separate agreed scope.
Not sure how many support hours you need?
Send us your survey draft, planned workflow, and expected timeline. Calibrum can recommend an appropriate Complete Survey Care block or identify when a broader turn-key engagement would be a better fit.