This privacy statement explains how Calibrum handles personal data collected during the normal course of business (sales, marketing, and support), as well as how data are processed in its software and services. For specific information about GDPR, please visit https://calibrum.com/gdpr
1. CALIBRUM SOFTWARE AND SERVICES
Calibrum creates collaborative decision-making software for corporations, research companies, government agencies, universities, and other organizations. The software is accessed using a modern browser via the Internet. Calibrum products are self-service; Customers determine and are solely responsible for what and how Customer Data is collected. Customer Data may include data collected from respondents (“Respondents”).
All customer data collected using the software are stored in a single secure data center located in the United States; data do not “float” around in the cloud. Customer Data may be collected in numerous ways, including via email, a web link, or offline mobile app. Surveys may require a password or other authentication by the respondent.
Calibrum acts as a data processor with respect to Customer Data and processes this data as instructed by Customers, who are the data controllers.
2. DATA COLLECTED DURING NORMAL BUSINESS TRANSACTIONS (UNRELATED TO THE SOFTWARE)
In the normal course of business, Calibrum collects Business Data such as contact information (e.g. name, address, phone number, e-mail address, and employer) and payment details for Customers. We may also collect browsing data from individuals who visit the Calibrum website. In these circumstances, Calibrum acts as a data controller. Calibrum also acts as a data controller with respect to client relationship management data. This is data that Calibrum needs in order to provide services to Customers, including performing contractual obligations, engaging in marketing activities, and providing support services (e.g. processing and responding to Customer inquiries and requests).
We process Business Data in order to fulfill contractual obligations, based on the individual’s consent, or in accordance with our legitimate business interests in improving our services, software and website experiences for users. Where processing is based on consent, an individual may withdraw consent at any time by contacting us. Instructions for contacting us are provided below in Sections 4 and 5.
We retain personal data only for as long as necessary to fulfill the purposes of its collection, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of such personal data, the purposes for which we process personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
For the www.calibrum.com site, Calibrum collects and analyzes aggregate visitor information, including the domain name, visited surveys, referring URLs, and other publicly available information. We use this information to improve our website and services and to customize the content of our pages for each website visitor. Cookies may be used to deliver customized content to website visitors.
Calibrum does not sell or make available Customer Data except as requested by a valid court order, search warrant, subpoena, or otherwise as agreed by the parties or required by law. We maintain a database of user information which is used for internal purposes such as technical support, marketing-related activities, and to notify Customers of changes or enhancements to the services. Calibrum uses secure services for online credit card payment transactions and does not record or store credit card information on its site or servers.
3. DATA COLLECTED BY CUSTOMERS
Customers own, and are data controllers of, Customer Data. Depending on how the Customer chooses to use the software, Customer Data may include personal data or personal information. Customers manage all Customer Data, as well as the users who create, manage, distribute, or report the Customer Data. To the extent that Calibrum processes Customer Data, Calibrum does so as a data processor on behalf of Customers.
Calibrum processes Customer Data on behalf of Customers in a manner consistent with this Privacy Statement. Each Customer, in its capacity as a data controller, may process Customer Data in other ways. Respondents should check the Customer’s own privacy statement to learn how the Customer intends to process Respondent-specific data that may be included in Customer Data. If a Respondent submits queries to Calibrum or otherwise seeks to exercise rights under applicable data protection legislation, Calibrum will forward these requests to the relevant Customer, as can be reasonably determined, in accordance with our contractual arrangements.
Calibrum treats all Customer Data as highly confidential. All Customer Data is safeguarded using industry-best security practices to prevent unlawful disclosure.
More information is at our security statement https://calibrum.com/security
Calibrum processes Customer Data for the purpose of providing the software and services to Customers in accordance with the agreement with the Customer.
Calibrum shall remain responsible for any transfers of Customer Data to third parties.
Calibrum enables Customers to comply with various privacy-related regulations and laws. Features within the products may be used to modify and delete data, create anonymous surveys, and more.
Access to Customer Data requires Customer consent, and exposure to personal information is incidental to providing the services. Customers have the ability to disable Calibrum support from accessing Customer Data, but doing so may hinder timely responses and support quality.
4. COMPLAINTS AND INQUIRIES
Calibrum is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC), and individuals have a right to contact the FTC regarding services provided by Calibrum.
If a Respondent wishes to make a complaint or inquiry about personal data or personal information that may have been collected by a Customer using Calibrum, such Respondent should contact the Customer. If a Respondent requires additional assistance, the Respondent may contact Calibrum Support.
Inquiries regarding this Privacy Statement may be sent to Calibrum Support by visiting https://www.calibrum.com/contact-us . Inquiries are free of charge.
Independent Recourse Mechanism: Any disputes are handled by the International Centre for Dispute Resolution (details below). Inquiries are free of charge.
5. RESPONDENT RIGHTS
In certain circumstances, individuals may have the following rights under data protection law in relation to personal data:
If an individual wishes to exercise rights in relation to Business Data (for which Calibrum acts a data controller), they should contact firstname.lastname@example.org.