Updated May 25, 2018
This privacy statement explains how Calibrum handles personal data collected during the normal course of business (sales, marketing, and support), as well as how data are processed in its software and services. For specific information about GDPR, please visit https://calibrum.com/gdpr
1. CALIBRUM SOFTWARE AND SERVICES
Calibrum creates the most advanced online consensus-building survey software for corporations, research companies, and universities. The software is provided in an Application Service Provider (ASP) model, accessed using a modern browser via the Internet. All of Calibrum products are self-service, whereby the end-users are solely responsible for what data to collect and from whom. Survey respondents may use mobile devices to complete a survey.
All customer data collected using the software are stored in a single secure data center located in the United States; data do not “float” around in the cloud.
Surveys may be distributed in numerous ways: via email or a web link. Surveys may require a password or other authentication by the respondent.
2. DATA COLLECTED DURING NORMAL BUSINESS TRANSACTIONS (UNRELATED TO THE SOFTWARE)
For the www.calibrum.com site: Calibrum collects and analyzes aggregate information of visitors, including the domain name, visited surveys, referring URLs, and other publicly available information. We use this information to help improve our website and services, and to customize the content of our pages for each individual customer. Cookies may be used to deliver customized content to website visitors. No personal data are collected when browsing this site.
Calibrum does not sell or make available specific information about our customers or their clients except as requested by a valid court order or otherwise required by law. We maintain a database of user information which is used only for internal purposes such as technical support, marketing-related activities, and to notify customers of changes or enhancements to the services. Calibrum uses secure services for online credit card payment transactions, and does not record or store credit card information on its site or servers.
3. DATA COLLECTED BY CUSTOMERS
For this section, customers are end-users with valid Calibrum accounts. Customers own and control all information input into the Calibrum software or generated on behalf of customers in connection with the Services (“Data”). Depending on how the Customer chooses to use the software, Data may include personal information. Customers manage all Data, as well as the users who create, manage, distribute, or report the Data.
Calibrum treats all Data as highly confidential and does not classify or represent the Data because only the Customer itself knows what data it’s collecting. In other words, Calibrum provides the services, and Customers use the services as they wish. All Data are safeguarded using industry best security practices that prevent unlawful disclosure. More information is at our security statement https://calibrum.com/security
Calibrum will process Data for the purpose of providing the software and services to customers. Calibrum may also anonymize and aggregate the Data and use such anonymized and aggregated data for its business purposes. Customers must ensure that they follow applicable laws when distributing surveys. This includes following applicable law when collecting personal and health information, preventing unsolicited emails from being sent, and deleting personal information when no longer required.
Unless required by law, Calibrum will never transfer Data to a third-party without the written permission of the customer. In other words, there is no onward transfer.
Calibrum enables Customers to be compliant with various privacy-related regulations and laws. Features within the products may be used to modify and delete data, create anonymous surveys, and more. For details, please visit https://calibrum.com/gdpr
Calibrum employees do not actively view Data. Any access to Customer accounts requires consent by the end-user, and any exposure to personal information is incidental to providing the services. Customers have the ability to disable Calibrum support from accessing their accounts, but doing so may hinder timely responses and the quality of support.
4. COMPLAINTS AND INQUIRIES
Calibrum is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC), and individuals have a right to contact the FTC regarding services provided by Calibrum.
If you are an EU or Swiss citizen, and have questions about your personal information that may have been collected in a Calibrum survey, please contact the entity that created or sent you the survey. Data collected and only processes Data as controlled by the customer. If the survey creator is unresponsive to your inquiry, please contact Calibrum Support.
General inquiries regarding this policy, or any complaints regarding surveys that are unresolved by the survey creator, may be sent to Calibrum Support by visiting https://www.calibrum.com and clicking on “Contact Us”. There is no charge for this inquiry.
Calibrum has a team of legal and technical staff to maintain compliance with this policy. For legal inquiries, please contact: firstname.lastname@example.org